We’ve compiled a list of our most commonly asked questions to give you an answer faster. If there’s anything you can’t find here, you can contact us and we’ll get you sorted!


We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.

Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us

Typically, we don't offer returns, but we will replace a damaged or broken product if you notify us within 15 days.

Check out all of the details on our Refund Policy.

Once you have checked those important T&Cs, if you still want to initiate a return, please complete our contact form here so our Customer Care Team can assess your returns request.

Your order may have been canceled for a number of reasons. If your order (or part of your order) is canceled, the relevant funds will be refunded to the payment method used on the order. This will be completed within 14 days.

If you still have questions about your order cancelation, we recommend you get in touch with our customer care team by filling out the contact form here.

We're sorry to hear you received a damaged or faulty item. If you have just opened your brand new order and notice that your item is damaged, please send us the following information here:

- Your Order Number
- Item Name
- Photos that show the fault as clearly as possible

Don't worry about sending your damaged item back to us, just keep hold of it until you've been in touch and we advise you what to do next.

Upon assessment by us, if we deem your goods to be faulty, normal warranty conditions will apply. It is your responsibility to follow warranty/instruction information. We may ask you to return your item and we will despatch your replacement item (subject to availability) or will happily refund the original product price and associated delivery costs. This will return to the original method of payment.

Please note, you are responsible for all costs incurred in relation to any return. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.

We are so sorry you received the incorrect item! Please contact our customer care team by filling out the contact form here, so we can begin to get this resolved for you. Please include the following detail:

- Order Number
- Full Name
- Name of item missing and item received
- Images of item received

At the moment, we don't have Gift Cards available for purchase.

Shipping & Returns

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by email at You can also view tracking numbers once your order has shipped by logging into your customer account. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.

*Please note, tracking may take around 24-48 hours to update after dispatch.

We are committed to ship orders the next business day, so once an order has been processed we cannot change the address.

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up. If the order is still not found please contact logistics shipping company who can help to track down the order. If they can't find the order please contact us immediately so we can begin working with logistics shipping company to resolve the issue.

We offer free shipping on all orders. We also offer Express shipping if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details for US and International shipping.

We are committed to ship orders the next business day, but for some delays, processing can take up to 2~3 business days. You will receive an email with the tracking number as soon as it is shipped and you can track your delivery progress there. Please refer to our Shipping Page for our time frame of processing and shipping items.

We ship all online orders with 4PX, DHL, UPS, YUNEXPRESS, etc.

We are so sorry you received a damaged item! Our customer care team would be happy to assist you with a solution within 15 days of purchase. Please email us at info@orsensports with the following information:
1. Your order number
2. A photo of the damage
3. A photo of the front of the item for identification

Typically, we don't offer returns, but we will replace a damaged or broken product if you notify us within 15 days. We only offer a replacement if full proof is provided that it was damaged by the manufacturer or during delivery. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take up to 7 business days for your bank or credit card company to process and post the refund too.


It has a clasp that holds it up. Release the clasp and fold it back down.

Yes! We'll give away a travel bag.

Yes, the package will include the camera mount which you should intall it by yourself when using it, but it is easy.

Yes just like any snorkeling gear but its not scuba must have that tube out of the water to breath

plastic. good clarity and viewing.

Yes. It is more comfortable. So easy to breathe with. It is just for snorkelling.

This is not for underwater swimming. This is for surface
snorkeling. The tube must remain out of the water for air to flow in and
out. If you immerse the entire mask in water, there are little balls
inside that float up to plug the tube to prevent water AND obviously air
from coming in. You can still exhale, but dont plan on staying under
for too long.

The tube is approximately 8 inches long.

1st of all, THIS IS NOT ELECTRIC! It's all plastic and rubber and easy to use. There are 2 balls in the top, wide part of the snorkel. When it’s fully under water, the marbles float up (in the tube) and block the breathing holes in the top of the tube. When it’s out of the water, the marbles drop back down to the bottom of that wide part

Yes! One of the enormous advantages of the ORSEN Snorkel Mask is that water doesn't flood in like a conventional snorkel. There is a "float" in the pipe that rises with the water level and closes off the tube when you go underwater. This also stops your air supply, but it falls as soon as you rise. This won't affect shallow reef snorkeling, unless wakes that would otherwise wash into your tube come.

It can last 5-6 hours if it’s full of air.

The package includes, ground nail, you can fix the lounger on the ground and 100% will not be blown away by the wind.

Hello, the maximum load of couch is 440lb. So I think it is ok for you and your boy friend. Have a good time!

100% SATISFACTION GUARANTEE: The experience of customers is
the most important thing for Orsen. So please contact us if
you have any problem about our

Our ORSEN air lounger is made with superb craftsmanship and
high-quality Ripstop fabric that is lightweight, comfortable and strong enough to support 400lbs!

Thanks for your question. The length of our Inflatable Lounger can reach 1.9m-2m after being filled with air. Therefore, it is suitable for you. Have a lovely day.

Hi, Once you have known the technique, you can fill it quickly. Firstly, you should take air sofa out from the bag, and then spread it out. Secondly, open one of the mouth of air sofa and fill it with air. Please fill it in a straight line! Please do not run in circles with it. At last, close the mouth before you stop filling in case of wind leakage and then repeat it several times. Roll up the closure at least 4 circles. The tighter you close your sofa, longer it will stay inflated.

This beach blanket oversized is made of parachute nylon, very comfort for a family picnic.

Of course. This beach blanket waterproof sandproof oversized is made of durable nylon. It is tear resistant. Feel free to use beach chair on it.

Not at all. Although the material looks thin, but it never be blown away by wind.The iron stakes and corner sand pockets keep the beach blanket oversized sturdy on ground.

Size L is 10'X9', 6 or 7 people can sit together on it. If you have other beach accessories or picnic food prepared,size L is the best choice.